skatesetc.co.uk | Vtura Ltd

	Rollerblades, Inline Skates, Roller Skates, Quad Skates, Skateboards, Micro Scooters, Trikkes and more....	Contact Us 0845 680 1215
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About Us
skatesetc.co.uk is a trading name of Vtura Limited.

The registered address for Vtura Ltd is:

Unit 2, Darwell
Rowbarns
Battle. TN33 0JQ

Please do not use this address for general correspondence though, it is purely for company administration. If you do need to send us correspondence, please use the address given in the contact details - we will be able to respond to it faster as this address is totally dedicated customer correspndence.

skatesetc.co.uk | Vtura Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

skatesetc.co.uk | Vtura Ltd
PO Box 145, , Battle, East Sussex, TN33 0JQ,United Kingdom.
Phone: 0845 680 1215
Fax: 0870 385 1506
Email: store [at] skatesetc [dot] co [dot] uk
VAT Number: GB 850 6698 95
Company Registration Number: 04979715

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments and payments via paypal and cheque. We use protx for processing your credit card orders

We accept Visa and Mastercard, Switch Solo & Maestro.

Shipping And Handling We operate a fixed fee shipping policy. This keeps things simple for you. The cost of shipping is just £3.95 per order, regardless of the amount of items you purchase.

WE ONLY SHIP TO THE UK MAINLAND FOR OUR FIXED RATE DELIVERY CHARGES.

ORDERS FOR NORTHERN IRELAND, CHANNEL ISLANDS AND SCOTTISH ISLANDS WILL BE CHARGED SHIPPING AT COST. IF YOU PLACE AN ORDER AND YOUR DELIVERY ADDRESS IS IN ONE OF THESE AREAS, WE WILL SEND YOU AN EMAIL LETTING YOU KNOW THE INCREMENTAL SHIPPING CHARGES AND HOW YOU CAN MAKE PAYMENT.

ALL OUR DELIVERIES WILL REQUIRE A SIGNATURE.

If you are out when the package is delivered a card will be left through your door with how you can request a re-delivery or collection from our courier company.

We use various methods of postage, dependant on the item being sent. This can be Royal Mail, Parcelforce or our preferred courier company.

We endeavour to ship your order within 48 hours. Delivery is normally in 3 to 5 business days. Orders to Northern Ireland, Channel Islands and Scottish Islands can take up to 7 working days to be delivered from the date of dispatch.

In the unlikely event that an item you ordered is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Delivery Schedule We endeavour to ship your order within 2 business days. Delivery is normally in 3 to 5 business days.

Back Orders In the unlikely event that an item you ordered is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All the prices you see on the skatesetc.co.uk website include VAT at 17.5%

Credit Card Security Orders placed on our website are handled directly by Protx - the largest independent payment service provider in the UK. When you get to the payment pages you will see the golden padlock at the bottom of your browser which indicates this is a secure payment handling system. Credit card details are encrypted within 128-bit encrypted sessions which are further protected by multiple government approved firewalls. All details are encrypted during and after account processing.

Guarantee We guarantee your satisfaction. If, for any reason, you are not satisfied with our service - please contact us.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 680 1215 (International +44 0845 680 1215) or fax us on 0870 385 1506 or write to us at PO Box 145 Battle East Sussex TN33 0JQ United Kingdom

Privacy Policy All customer details remain confidential. skateset.co.uk will not disclose your information to third parties except for the purpose of arranging delivery.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.

To turn on cookies within your browser go to 'Tools | Internet Options | Privacy' and check that ccokies are allowed on your system.

If you turn off cookies, you will be unable to place orders from this website.

Data collected by this site is used by skatesetc.co.uk to process customer orders and to administer and enhance the site and services we provide.

We do not hold your credit/debit card details, or have access to them, at any time.

Returns Policy We want you to be completely satisfied with our service and products. If, for any reason you are not entirely happy - please tell us.

You may return unused goods within 14-days of receipt (the goods must be in the original packaging (outer and inner boxes) and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable. Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. If an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees.

To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. skatesetc.co.uk will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.

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